Terms of service

Last updated: October 7, 2026

The service

Jaly helps shippers prepare carrier-ready transport requests: a guided builder, quality checks, and PDF or text exports you choose to send yourself. Jaly is not a carrier, broker, or marketplace and is not a party to any transport contract.

Jaly includes the request builder, loading and transport calculators, saved requests and sharing features. Access depends on your plan and sign-in state. Plus and Pro provide additional tools, including AI Fill; Pro also includes transport-market density maps. Current feature lists and prices are shown on the Pricing page.

AI-assisted information

AI Fill proposes fields from text or documents you choose to submit. Suggestions can be incomplete or incorrect. Review them before applying them, exporting a request or relying on ADR information. AI Fill does not replace a qualified professional, a carrier’s confirmation or legally required documentation.

Market maps and third-party information

Market maps use the available datasets and geographic detail for each country. Some countries have no dataset yet; maps can use regional totals or approximate locations. Counts and colours indicate the available distribution and do not guarantee current company status, availability, completeness or suitability. Carrier listings are informational and are not an endorsement.

Saved requests, sharing and exports

You decide what to save, export and share and remain responsible for its accuracy and recipients. A sharing link can make information available to anyone who receives it. Keep your own copies of important documents. Deleting a saved item or account cannot recall files or information already downloaded or shared.

Estimates are informational

Loading metres, vehicle suggestions, pallet-fit counts, and similar calculations are simplified estimates provided for convenience. Always confirm physical and legal constraints (weights, dimensions, ADR, securing) with your carrier.

Accounts

You are responsible for your credentials and for the accuracy and lawfulness of the data you enter, including third-party contact details. We may suspend accounts used for abuse (including automated scraping or flooding of the service).

Plans, quotas and payment

Free allows 10 distinct transport requests per month. A request counts when first saved or exported in that month; editing it or exporting it again does not use another slot. Plus and Pro have no monthly request quota, while technical and abuse-prevention limits can still apply. Paid subscriptions use the monthly or yearly interval selected at checkout. The price, currency and applicable taxes shown before payment govern your purchase; payments are handled by Stripe.

Changes and cancellation

Subscriptions renew according to the interval shown at checkout unless canceled. Manage billing, cancellation and available plan changes from your account. Cancellation normally takes effect at the end of the current paid period; the billing interface shows the effective date and any charge for a plan change. Cancellation is separate from an account-deletion or refund request and does not limit statutory withdrawal or refund rights.

Availability and acceptable use

Maintenance, provider outages or technical problems may temporarily interrupt features. Do not circumvent access restrictions, probe other users’ data, flood the service or use it unlawfully. Access may be restricted for abuse or security reasons. These conditions do not exclude rights or remedies that cannot legally be waived.

Liability

The service is provided “as is”. To the extent permitted by law, the operator is not liable for indirect damages or for decisions made on the basis of generated transport requests or estimates.

Consumer withdrawal and mandatory rights

If you purchase as a consumer, the statutory withdrawal period is generally 14 days from conclusion of a distance service contract. Contact contact@jaly.app to notify us of withdrawal or request assistance. Starting to use Jaly does not by itself waive this right. Any exception or charge for early performance must satisfy the applicable legal conditions. Cancellation, refunds and remedies remain subject to mandatory consumer law; these terms do not remove them.

Law

These terms are governed by French law. Operator identification is in the legal notice.

Contact and changes to these terms

Contact contact@jaly.app for support, billing questions or complaints. These terms may be updated to reflect the service and applicable rules; the date above identifies this version. A page update does not retrospectively remove rights attached to an existing purchase. Operator details and data-processing information are in the Legal notice and the Privacy Policy.